Cancellation policy
Right of withdrawal for consumers, private customers, not applicable to commercial customers.
You have the right to withdraw from this contract within thirty days without giving any reason.
The withdrawal period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us
Sleezzz GmbH
Grebbener Street 7
52525 Heinsberg
E-Mail: customer-service@matratzen.discount
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Exceptions to the right of withdrawal:
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, as well as for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
Return of the goods:
You must return the goods immediately and in any event not later than fourteen days from the date on which you notify us of the revocation of this contract to
Sleezzz GmbH
Ferdinand-Porsche-Str. 4
52525 Heinsberg (Germany)
or to hand it over. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
